Privacy Policy

Last updated: January 26, 2026

1. Information We Collect

When you purchase tickets through our platform, we collect the following information:

• Name and contact information (email address, phone number)
• Payment information (processed securely through Stripe)
• Visit date and ticket preferences
• Device and browser information for website optimization

2. How We Use Your Information

We use your information to:

• Process your ticket purchases and send confirmation emails
• Provide customer support regarding your visit
• Improve our services and website experience
• Send promotional offers (only with your consent)

3. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your credit card details on our servers. Your financial information is encrypted using industry-standard SSL technology.

4. Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Payment processors to complete transactions
• Email service providers to send confirmations
• Analytics services to improve our website

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt-out of marketing communications

6. Contact Us

For privacy-related inquiries, please contact us at:

Shedd Aquarium
1200 S. DuSable Lake Shore Drive
Chicago, IL 60605
Email: privacy@sheddaquarium.org